I travelled to Tunesia for holiday for seven days loaded with prejudice against this north-african arabic country. Instead of all my fears I have been given an one week long comfort, calm and attention for my money.
What can I say? This is how it should be.
A field-trip about what the full client service really means in practice.
Let’s take a look inside it by three step:
First step: Catering. If they advertising an all inclusive supplies it means itself. (No suprises, the price includes all the restaurants, coffeshops and bars in the hotel and on the beach(!) behind the hotel)
Second step: Support. Although I don’t speak neither in French nor Arabic I was able to be understood. Each member of the crew wanted to help me, they were ready for solving my problems.
Third step: Approach. Unbelievable but in the tunesian hotels the staff (londiner,bartender,waiter,cleaner and so on) can SMILE. And not to forget they are well trained and helpfull and kind. For example the waiters are not afraid of joking with the costumers’ children.
We, here in Hungary, still have got a lot to learn about costumer service from these people. Would it not be easy? 🙂